Refund policy

Returns & Refunds

Olipoleyizaqize
Anita Pedde
Edelstahlweg 4, 28195 Bremen, Germany
Email: info@olipoleyizaqize.store
Phone: +49 421 16090400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@olipoleyizaqize.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A component or kit must be returned complete and in its original packaging; a section that has been cut, drilled or sealed into a flue cannot always be returned in a resaleable state. Unused components and kits in original packaging may be returned within the statutory 14-day withdrawal period. Check your appliance's flue diameter, your route and your clearances before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Seals, locking bands, caps and finishes wear with use and are stocked as spares. Damage or a hazard from a flue installed by someone other than a competent installer, built with the wrong diameter, without the stated clearances or twin-wall insulation through structure, left unsupported or with unsealed joints, or with single-wall connecting pipe run through a wall, floor or roof, is not a warranty defect, and these are flue components to be installed to the appliance instructions and building rules.