Shipping policy

Shipping

Olipoleyizaqize
Anita Pedde
Edelstahlweg 4, 28195 Bremen, Germany
Email: info@olipoleyizaqize.store
Phone: +49 421 16090400

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Chimney systems

Bands, brackets, collars, cowls and brush heads ship by parcel; flue sections, tees and the complete kits ship boxed, the larger systems palletised. Delivery is kerbside: the carrier brings it to the nearest accessible door, not installed. A flue is built by a competent installer to the appliance instructions and building rules — clearances, firestops, firm support, sealed joints, a sweepable route and a CO alarm. Components ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.